Our engraving pen operates for approximately 3-4 hours of continuous use on a full charge. The lithium-ion battery takes about 2 hours to fully charge. We recommend charging the device when the battery indicator shows 20% to maintain optimal performance. A USB-C charging cable is included with your purchase.

The AM ARROWMAX engraving pen works effectively on multiple surfaces including metal, glass, wood, leather, plastic, ceramic, and stone. However, we don’t recommend using it on extremely hard materials like diamonds or hardened steel. For best results on glass and ceramics, use the specialized tip designed for these materials.

Absolutely! Our engraving pen comes with an easy-to-follow user manual, instructional videos, and practice templates. The adjustable speed control allows beginners to start slowly and gain confidence. We also provide free access to our online learning resources and community forum where you can learn techniques from experienced users.

Each AM ARROWMAX engraving pen comes with: 1 main device, 5 different tip sizes, 1 USB-C charging cable, 1 protective carrying case, 2 practice templates, 1 comprehensive user manual, and 3 replacement bits. A cleaning brush and maintenance tools are also included to keep your device in optimal condition.

Yes, all AM ARROWMAX engraving pens come with a 2-year manufacturer’s warranty covering defects in materials and workmanship. We also offer a 30-day money-back guarantee if you’re not completely satisfied. Registration of your product on our website extends the warranty to 3 years.

Regular maintenance is simple: Clean the tip after each use with the provided brush, store in the protective case when not in use, and keep the device away from moisture. We recommend lubricating the motor every 50 hours of use with our specialized oil (available separately). Replace tips when they show signs of wear to maintain optimal engraving quality.

Our engraving pen features multiple safety features including an automatic shut-off system when overheated, a safety lock for when not in use, and ergonomic grip to prevent slipping. We recommend wearing safety glasses (not included) during use and keeping the device away from children under 16 years old.

We offer free standard shipping on all orders over $50 within the continental US (delivery in 3-5 business days). Express shipping is available for an additional fee (1-2 business days). International shipping is available to most countries, with delivery times varying by location. All orders are processed within 24 hours during business days.

Yes, the AM ARROWMAX features 5 adjustable speed settings and pressure sensitivity control. The speed ranges from 5,000 to 20,000 RPM, allowing you to control the depth and intensity of your engraving. Different tips also provide varying depths of engraving, suitable for different materials and projects.

Yes, we stock all replacement parts including tips, batteries, charging cables, and motor components. These can be purchased directly from our website or authorized retailers. We recommend using only genuine AM ARROWMAX parts to maintain warranty coverage and ensure optimal performance. Bulk discounts are available for professional users.